As a home improvement giant carrying over 35,000 products, it‘s no surprise pricing mistakes occasionally happen at Lowe‘s. With so many items priced and shelves stocked daily, items can be mislabeled or ring up incorrectly at the register.
So what can customers expect if faced with wrong pricing at Lowe‘s? As a seasoned home improvement shopper, I‘ll break down Lowe‘s price adjustment protocols and policies to know.
Honoring Mislabeled Products in-Store
First, let‘s tackle in-store pricing errors. If you locate a product placed under the wrong price tag, Lowe‘s may honor the marked lower price. However, policy depends on circumstances.
For example, if a customer misplaces an item in the wrong area under an incorrect tag, Lowe‘s rightfully may refuse a price adjustment. However, if a Lowe‘s employee stocks shelves inaccurately or labels products improperly, you have a case for a price match.
The value of the product also plays a role. Inexpensive products under $20 may get honored more readily, while large appliances and equipment are closely vetted. Store managers make the final call, assessing profit loss projections in these decisions.
Getting Checkout Price Adjustments
Mistakes also happen at checkout. If an item rings up at a different price than labeled in-store, pricing depends on the manager‘s decision.
Small undercharges under $5 may get approved, seen as negligible impacts on profit. But for larger discrepancies where Lowe‘s undercharges significantly, transactions often get canceled due to the scale of the error.
Be prepared to kindly discuss pricing with customer service if mismatches occur, providing your proof of the labeled in-store price.
Price Drops After Purchase
Fortunately, Lowe‘s offers price matching within 30 days of purchase if an item drops lower post-purchase. Simply provide your receipt at customer service to get a partial refund of the difference. This provides peace of mind for savvy shoppers tracking sales.
Price Matching Other Retailers
The iconic blue home improvement store also price matches select identical products sold cheaper elsewhere. However, exclusions do apply.
Clearance items, customized installation services, special sales, and refurbished orused merchandise do not qualify. Present proof of the competitor‘s pricing in-store through ads or mobile screenshots to request a match.
Avoiding Overcharges
If you believe you‘ve paid too much for an item, don‘t hesitate to request an audit of the transaction. Politely ask customer service or a front end manager to examine your receipt and investigate potential overpricing errors. Stores aim for equitable solutions and refunds when warranted.
Online Price Adjustments
For online orders, Lowe‘s also honors the online price match guarantee. Note shipping costs also get factored for valid competitors‘ offerings based on your address. Call the 1-877 helpline to submit price match requests for Lowes.com purchases.
Exclusions to Note
While equitable in policy, the iconic home store maintains exemptions for price adjustments. Clearance merchandise, special deals like BOGOs, pricing errors, and rebate promotions do not qualify to get matched. Labor installation services also cannot get adjusted. Know the limitations before requesting price modifications.
The Last Word
With a balanced view of policies and limitations, customers can navigate pricing adjustments at Lowe‘s thoughtfully. Arm yourself with receipts and proof when needed, and kindly request manager assistance. Consistent, ethical pricing serves all, and Lowe‘s aims to make it right when errors occur.
