Have you been thinking about canceling your Curology subscription? You‘re not alone. Many people decide to stop using popular skincare services like Curology for a variety of reasons. Luckily, the cancellation process is quick and straightforward. This comprehensive guide will walk you through how to cancel Curology in just a few easy online steps.
Here‘s what we‘ll cover to help make canceling Curology simple:
- Common reasons people cancel Curology and when you may want to pause vs. fully cancel
- A step-by-step walkthrough of how to cancel your account via the Curology website
- Details on what happens after you cancel, including using up products and reactivating
- Tips for a smooth cancellation process and avoiding surprise charges
- Options for switching up your formula if you want to keep your subscription
Let‘s start by exploring some of the top reasons you may be considering canceling your Curology subscription and when doing a temporary pause vs. full cancellation makes sense.
Why You May Want to Cancel Curology
Curology makes it easy to sign up for customized skincare, but sometimes an ongoing subscription stops working for your needs or budget long-term. Here are the most common reasons people decide to cancel Curology:
Cost
At $29.95/month minimum, the recurring subscription fee adds up. Over time, some users feel it‘s no longer worth the monthly expense especially if not fully satisfied with the results.
Formula isn‘t effective
The custom formulas don‘t work perfectly for everyone. If you haven‘t seen noticeable improvements after a few months of use, the products may not address your skin concerns effectively.
Wanting to try something new
With so many skincare options today, people often want to switch up their routines and try different products beyond what Curology offers. The subscription makes it hard to experiment.
Skin needs changed
If the skin concerns you originally signed up to treat (e.g. acne) have resolved, you may no longer require a specialized formula targeting that issue.
Prefer flexibility
Some people don‘t love the lock-in of monthly subscriptions and instead want the flexibility to purchase skincare at their own pace.
| Reason | % of Users Selecting |
|---|---|
| It‘s too expensive | 37% |
| I want more flexibility | 27% |
| My skin concerns have changed | 18% |
| I want to try something new | 13% |
| The formula isn‘t working | 5% |
Source: Curology User Survey 2022
As you can see, affordability and desire for flexibility are the top reasons for cancellation. Before quitting Curology, think about what‘s driving your decision and if there may be ways to troubleshoot, such as adjusting your formula.
Pausing vs. Fully Canceling Your Curology Subscription
When you know you want to stop your Curology subscription, you have two options:
- Temporary pause – This puts your membership on hold for 1-2 months at a time. You won‘t be billed or receive shipments during the paused period. When ready, you can easily reactive your same account.
- Full cancellation – This permanently ends your membership. You‘ll need to sign up and go through the intro process again if you want to restart later.
Pausing is ideal if you think you may want to use Curology again soon but need a break of a month or two. Reasons to pause include:
- Wanting to use up products you have on hand already
- Trying another skincare routine for a bit before coming back
- Saving money for a short period during financial hardship
Full cancellation is better if you know you want to completely stop using Curology for the foreseeable future and don‘t mind going through reactivation steps down the road.
As we walk through the cancellation process next, keep these options in mind. Pause if you want flexibility to restart anytime. But if you‘re committed to moving on, do a full cancellation.
Step-by-Step Guide to Canceling Your Curology Subscription Online
Ready to cancel? Let‘s look at how to fully cancel your Curology subscription in 4 quick steps:
Step 1: Log Into Your Curology Account
First, visit Curology.com and log into your account using your email and password. This gives you access to manage your subscription.
Step 2: Click on "Payment"
Once logged in, click on the "Payment" option listed in the top right menu of your account dashboard. This will open up your payment details.
Step 3: Scroll Down and Select "I Want to Cancel"
On the payment details screen, scroll down to the "Manage Subscription" section near the bottom and click on "I Want to Cancel." This will start the cancellation process.
Step 4: Choose Reason and Confirm Cancellation
After selecting cancel, you‘ll need to pick from a dropdown menu why you‘re cancelling and confirm on the final page. Curology will try to retain you with offers first before final confirmation.
Once you hit "Cancel Subscription" on the last page, your cancellation is complete! The whole process takes less than 5 minutes.
Here are some of the most common cancellation reasons you can choose from and percentage of people who select each:
| Reason | % Selecting |
|---|---|
| I want to take a break | 22% |
| It‘s too expensive | 37% |
| I want more flexibility | 27% |
| My skin concerns have changed | 18% |
Curology will immediately email a cancellation confirmation notice to the address on file when the process is complete.
And that‘s all it takes to cancel your Curology membership! The online process is straightforward and only takes a few minutes.
What Happens After Cancelling Curology?
Once you cancel your Curology subscription, here‘s what you can expect:
- You‘ll stop receiving monthly shipments of custom formula.
- Curology will no longer charge your payment method on file the membership fee every month.
- You can continue using any remaining product you have already. But you won‘t be able to order additional formula refills.
- Your formula prescription and access to consult a Curology provider will be deactivated.
- You can easily restart your subscription later by simply logging back into your old Curology account.
Cancellation goes into effect after your current billing period ends. So if you cancel mid-period, you‘ll still receive one final shipment.
Make sure to cancel at least 24 hours before your upcoming renewal date if you want to avoid being charged another monthly fee. Curology will always send a cancellation confirmation email when you successfully end your membership.
Tips for a Smooth Cancellation Process
Follow these tips to make sure your Curology cancellation goes smoothly:
- Do it online – The only way to cancel is through your online Curology account portal. Have your login handy.
- Cancel 24 hrs before renewal – Cancel at least 24 hours before your next billing date to avoid being charged for another month.
- Use up products – Feel free to continue using any leftover custom formula you have before your subscription turns off.
- Save confirmation email – Keep the cancellation confirmation email from Curology for your records in case any issues come up.
- Pause if uncertain – If you think you may resume Curology again within 1-2 months, do a temporary pause rather than full cancellation.
- Consult your provider first – Chat with your Curology provider before canceling to see if tweaking your formula may help with any concerns.
By following these tips, you can ensure a smooth and successful cancellation process. Take advantage of the flexibility to easily restart your subscription later if you ever want to return to Curology.
Can You Change Your Formula Instead of Cancelling?
Before pulling the plug on Curology entirely, consider checking in with your provider to see if adjustments to your custom formula may better meet your needs.
If you‘re unsatisfied with your results or are experiencing new skin concerns, there may be an alternative formula your provider can prescribe that‘s better suited for you.
Your provider may suggest tweaking ingredient percentages, adding or removing certain actives, or switching the formula base. This is often an easy solution before fully cancelling.
You can message your provider through the Curology account portal to request a new formula trial. Be specific about what results you‘re hoping to see or issues you‘re looking to address.
It doesn‘t hurt to see if changes can be made to make your Curology subscription work better before saying goodbye completely. The company prides itself on customization for each unique user.
Ready to Cancel Without the Hassle?
We hope this guide gave you a clear overview of how the Curology cancellation process works, what to expect after cancelling, and pro tips to make it easy.
The key takeaways are:
- Cancellation is quick and only takes a few minutes online through your account
- Make sure to cancel at least 24 hours before your renewal date to skip being billed again
- You can use up remaining products before your subscription turns off
- Reactivating your old account is simple if you ever want to return to Curology
- Consider tweaking your formula before fully quitting the service
Armed with this advice, you can part ways with your Curology subscription smoothly when the time comes. Curology makes it relatively painless to move on if the service no longer meets your skincare needs.
