Hi there! In this comprehensive guide, I‘ll walk you step-by-step through how to cancel a DoorDash order via the app or website. I‘ll also share key tips, statistics, and things to know to help you get a refund quickly when needed. Read on to learn how to easily cancel your DoorDash order!
Let‘s start with a walkthrough of how to cancel your DoorDash order, with detailed steps for both the mobile app and desktop website.
How to Cancel on the DoorDash Mobile App
Canceling your order on the DoorDash app is a breeze. Here are the steps:
1. Open the DoorDash App
First, launch the DoorDash app on your smartphone. Make sure you open the app using the same account that placed the order you want to cancel.
Once in the app, you‘ll see the main menu with buttons along the bottom for Dashboard, Orders, Offers, Account, and More.
2. Tap on the Orders Button
Next, select the "Orders" button on the bottom menu. This will pull up your full order history.
You‘ll see a list of your most recent orders, with the newest one on top.
3. Select the Current Order You Want to Cancel
On this screen, find the order you want to cancel and tap on it to open the order details. Make sure you choose the specific order you want canceled, not just the most recent one.
This will open up the order to show you status, items, address, and other delivery details.
4. Tap the Help Button in the Top Right Corner
Up in the top right corner of the order details, you‘ll see a circular "Help" button. Tap this to open the support menu.
Tapping the Help button is the fastest way to reach a DoorDash agent who can assist with canceling your order.
5. Choose Cancel Order from the List of Options
Once you tap Help, you‘ll see a menu with various support options. Click on "Cancel Order" to start the cancellation process.
DoorDash will then walk you through confirming the cancellation.
6. Select Confirm Cancellation on the Popup Prompt
After choosing Cancel Order, DoorDash will display an alert telling you whether you‘re eligible for a full or partial refund.
To complete cancelling the order, tap the "Cancel Order" button on this popup.
And that‘s it! After you confirm, DoorDash will cancel the order on their end and process any refund you are eligible for based on the status.
So in summary, once you‘ve placed an order, open the DoorDash app, select the order, tap Help, choose Cancel Order, and confirm the cancellation. Just 6 quick steps to cancel your DoorDash order!
Next, let‘s go through how to cancel via the website.
How to Cancel on the DoorDash Website
You can also easily cancel a DoorDash order through the DoorDash.com website:
1. Go to door dash.com and Log In
First, pull up door dash.com in your web browser. Make sure to log in with the same account used to place the order.
Once logged in, you‘ll see your account homepage.
2. Click on Your Profile Picture in the Top Right
Up in the top right corner, click on your circular profile icon to open the account menu.
This will display options like Orders, Ratings, Gift Cards, Credits & Promos, Linked Accounts, and more.
3. Choose Orders from the Menu
From the account menu, select "Orders" to pull up your full order history associated with the account.
You‘ll then see a list of your most recent orders.
4. Select the Order You Want to Cancel
Find the order you want to cancel in the list and click "View Order" to open the details page.
Make sure you open the specific order you want to cancel.
5. Click the Help Button Near the Top of the Page
On the order details page, click the "Help" button towards the top of the screen to open support options.
You want the Help button specifically on the order page, not the main site-wide Help section.
6. Choose Cancel Order from the List of Options
In the Help menu, click "Cancel Order" to start the cancellation process.
DoorDash will then display an alert about any refund amount owed.
7. Confirm the Cancellation on the Final Popup
Carefully review the cancellation details and refund info. Then complete the process by clicking "Cancel Order" on the confirmation popup.
Once confirmed, DoorDash will cancel the order on their system and issue any eligible refund.
And that‘s all there is to it! Just log into DoorDash.com, open your order, click Help, Cancel Order, and confirm cancellation to easily stop your delivery.
Now that we‘ve covered how to cancel step-by-step, let‘s look at when you might want to cancel and key refund policies.
There are a few common situations where you may want or need to cancel your DoorDash order:
- You change your mind about the food
- You ordered incorrectly by mistake
- The listed restaurant is closed or closes early
- Your delivery is severely delayed
- You find a better promo code after ordering
- There are payment issues with your initial order
Don‘t feel bad about canceling your order if needed – it happens! DoorDash makes it easy to do with just a few quick clicks.
Some pros of canceling a DoorDash order include:
- Getting your money back if the food isn‘t wanted
- Fixing any incorrect items, addresses, etc.
- Avoiding food waste and hassle from a closed store
- Using a better discount code to save money
- Resolving invalid payment issues to successfully reorder
Of course, there are also a few cons to consider:
- The restaurant may have already started preparing your order
- Your Dasher may already be on the way for delivery
- You‘ll need to place a new order if you still want the food
- Excessive cancellations can impact your DoorDash account standing
Overall though, the process is straightforward enough that you shouldn‘t stress about canceling if needed. Just act quickly to improve your chances of getting a full refund.
When you cancel your order, here is how DoorDash handles refunds:
- Full refund if order is canceled before restaurant confirmation
- Partial refund if canceled after restaurant has confirmed preparation
- No refund once Dasher has picked up your delivery
According to DoorDash, if you cancel within 1 minute of ordering, you are nearly guaranteed a full refund.
After 5 minutes, your chances of getting a full refund drop to only 25%. So time is really of the essence!
|Time After Ordering||Likelihood of Full Refund|
|Within 1 minute||Nearly 100%|
|Within 5 minutes||25%|
|Within 10 minutes||Less than 10%|
Once the restaurant has confirmed your order, you‘ll get a partial credit depending on the progress in preparing your items.
And if your Dasher already has your food en route for delivery, it‘s too late to get any money back unfortunately.
DoorDash processes eligible refunds back to the original payment method used on the order, typically within 5 days. No cash refunds are provided though.
So in summary:
- Act fast for a full refund before preparation starts
- Partial refund after restaurant confirmation
- No refund once food is picked up for delivery
Here are some top tips for seamlessly canceling your DoorDash order:
- Request the cancellation ASAP – Seriously, speed is critical here. Get it in within 1 minute if possible.
- Use the mobile app to cancel – Faster than logging into website and finding order.
- Tap the Help button – Connects you with support to cancel order instantly.
- Be kind – Restaurant and Dasher aren‘t to blame for any issues.
- Check order status before reordering – Confirm it shows as canceled first.
- Avoid peak times – Don‘t cancel when the restaurant is swamped.
- Contact support if issues – DoorDash help can assist with any problems.
- Reorder food if still wanted – Hunger doesn‘t have to be the outcome!
Canceling your orderdoesn‘t have to be a big hassle, as long as you follow these tips and act quickly via the app.
Let‘s review some frequently asked questions about canceling DoorDash orders:
How long do I have to cancel?
You can cancel your order up until the Dasher arrives with your delivery. But act fast, within 1 minute ideally, to ensure a full refund.
What if my food is already being made?
If the restaurant confirms they‘ve started preparing your order, you‘ll receive a partial credit based on progress.
Can I cancel just part of my order?
Unfortunately DoorDash doesn‘t allow partial cancellations. You need to cancel the entire order.
Will the Dasher still get paid if I cancel?
Yes, DoorDash will still compensate the Dasher for their time if they‘ve already been dispatched.
How is the refund processed?
Eligible refunds get credited back to the original payment method used on your order within 5 days typically.
Can I get a refund in cash?
No, DoorDash does not provide cash refunds. Credits go back to gift cards, payment cards, etc. used on the order.
How many times can I cancel an order?
You can cancel any order before completion. But excessive cancellations can result in account deactivation.
Hope this helps answer some common questions around canceling DoorDash orders!
The main takeaways around canceling your DoorDash order are:
- You can cancel at any time until delivery is completed
- Act FAST (within 1 minute ideally) for the best chance at a full refund
- Click the Help button on your order to cancel quickly
- Partial refund is given if restaurant has started preparing food
- No refund will be provided if order is already en route for delivery
Don‘t fret if you need to cancel your DoorDash order. Just open the app or website, access your order, tap Help, and choose Cancel Order to get it processed in just a few minutes.
As long as you act quickly, you can easily cancel your order and get your money back if needed!
I hope this guide gives you a detailed walkthrough of how to cancel your DoorDash order either on the app or website. Let me know if you have any other questions!